FAQ’s

Most frequently asked questions

Shopping Basics

Door Delivery, 5 to 7 working days

The items must be unused, unworn, fitted with the original tags and packaging and with no markings or any type of damage.

Items must be returned in the condition they were received in otherwise refunds & exchanges cannot be enforced.

All returns must be shipped within 3 days of being received. We can only exchange for goods we receive that fit our terms.

Sale items: cannot be exchanged or refunded.

We ship all over the world however there are some exclusions. Rates calculated at checkout.

Payments

Online payments via Payfast

We accept most international cards

Shipping & Returns

If your item has all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 3 days return period please ship it back following the instructions on the returns information sheet.

No Refund Policy

  • No Monetary Refunds: We do not offer any refunds. All sales are final.
  • Exchanges Only: You can exchange your item for another item of equal or greater value. If exchange item is of greater value, the customer will be liable for cost difference.

We don’t reimburse you for your postage cost back to us. Please read our  No Refund, Exchange Only policy here

 

SALE ITEMS

Sale items are not returnable for exchange or refund.

 

HOW DO I EXCHANGE AN ITEM?

If your item had all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 3 days returns period please ship it back to us.

Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced, your request will be processed within 5 – 7 working days when we will send you your exchange item(s). As soon as we ship your item(s), you’ll receive an email with the tracking ID to follow up your shipment.

We do not offer refunds. We only accept exchanges

We are available on WhatsApp +27 71 830 8070

and

Email: support@almondant.com

Contact

Still have questions?